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Enhanced HR efficiency in addressing employee inquiries through the deployment of HR AI Chatbot.
KKCompany implemented an HR AI chatbot to streamline employee inquiries with accurate auto-generated responses, drastically reducing processing time and enhancing user experience with faster response time.
KKCompany Technologies, Asia’s leading AI multimedia technology group, is a pioneer in the field of software services, dedicated to creating values for customers with core businesses of streaming technologies, digital cloud, and AI applications. Since its establishment two decades ago, KKCompany has expanded its portfolio, including flagship brands such as KKBOX and BlendVision. KKCompany now has over 500 employees across offices in Japan, Singapore, Taiwan, and Hong Kong.
The HR department was spending a substantial amount of time responding to repetitive questions from employees every day. The existing system was able to assign each question to the appropriate HR personnel, but the responses required manual effort from the team. This led to an overload of inquiries, especially during peak times or events like when new hires joined, causing inefficiencies and frustration for both the HR team and employees.
To address the challenges faced by the HR department, the company implemented an AI chatbot on their internal website as well as on Slack for user convenience. The procedures involved consolidating and organizing data from various sources, including unstructured data such as PDFs, CSVs, XLSX files, and HTML websites. Large language models and other techniques were then applied, followed by training the chatbot to provide highly accurate responses.
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The HR AI chatbot implementation significantly reduced the time HR staff spent on repetitive questions while ensuring timely and accurate responses. This improvement boosted overall efficiency in handling employee inquiries and enhanced the employee experience.
